Refund policy
Returns & Exchanges Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags attached, and in its original packaging. Proof of purchase is required.
To start a return or exchange, visit the Returns & Exchanges page linked in our website menu.
Return & Exchange Coverage
At checkout, customers have the option to purchase Redo Return & Exchange Coverage.
If you purchased Redo Return & Exchange Coverage:
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Returns and exchanges are free.
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A prepaid return shipping label will be provided.
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Exchanges can be processed at no additional cost.
If you declined Redo Return & Exchange Coverage:
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Return shipping costs will be deducted from your refund.
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Exchanges may be subject to shipping and processing fees.
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Any applicable fees will be displayed during the return or exchange process.
Original shipping charges are non-refundable.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Final Sale items
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Custom or personalized products
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Any item marked as non-returnable at the time of purchase
If you have questions about whether your item is eligible for return, please contact us before initiating a return.
Refunds
Once your return is received and inspected, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.
